Continuous Education in Customer Experience with Ricky Harris

from Business Transformation Pitch with The CX Goalkeeper

The CX Goalkeeper had the great opportunity to interview Ricky Harris LinkedIn Headline: Chartered Institute of Customer Management, Call Centre, Customer Services Master classes Highlights: 00:00 Game Start 00:32 Ricky's introduction 03:34 Ricky's values 05:26 The CX landscape in South Africa 7:36 What can we learn from South Africa 12:49 The role of the Chartered Institute of customer management 19:19 Continuous Education & the most requested skills 21:36 The future question (CX in 10 years) 26:29 Ricky's book suggestion 31:28 Ricky's contact details 32:39 Ricky's golden nugget and much more on https://www.cxogoalkeeper.com/RickyHarris #cxgoalkeeper #customerexperience #podcast #leadership

Episode metadata supplied by the publisher feed · Published Sep 5, 2022

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Continuous Education in Customer Experience with Ricky Harris

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