Continuous Improvement Through the MBNQA Framework

Episode 3 features three executives from Mizuho OSI – Steve Lamb, Kevin Thorne, and Bill Bregar – as well as Denise Shields, Principal of the Shields Resource Group. Steve, Kevin, Bill, and Denise explain the Malcolm Baldrige National Quality Award and the MBNQA Framework. The group then discusses Mizuho’s continuous improvement journey using the Baldrige Criteria – why they were interested in applying the Criteria, what the process looked like, and the value the Criteria has provided them.