Contract Guardrails to Prevent AI Mishaps

This is the season of AI, and it should be no surprise that we predict that AI will continue to have a significant (and growing) impact on the ICT market and day-to-day use of information, communications, and network deals. Three areas in which AI-driven change will directly impact ICT in 2024: (1) the backend processes for vendors, including NOCs and staffing, (2) the refined use of AI in enterprises' management of their services and customer relationships, and (3) security – with both improvements and new threat factors accelerating. In the face of these changes, Kevin DiLallo and Sara Crifasi join Tony Mangino for this 13-minute podcast to discuss a number of contract terms that enterprise customers should incorporate into their agreements to keep their data and reputations well protected. If you would like to learn more about our experience in this space, please visit our Technology Consulting & Strategy Development and Information Technology Advisory Services webpages. Follow us on LinkedIn: LB3, TC2