Convenience helps you stand out and creates fierce loyalty - Interview with Shep Hyken

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Convenience helps you stand out and creates fierce loyalty - Interview with Shep Hyken, who is the Chief Amazement Officer of Shepard Presentations and a New York Times and Wall Street Journal bestselling author. Shep joins me today today to talk about his latest book: The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty, why convenience, the dimensions of convenience and how to use it to make a difference to your business’ service and experience.

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This episode is 42 minutes long.

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This episode was published on November 26, 2019.

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