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Conversation design best practice with Salesforce's Greg Bennett episode artwork

Sep 26, 2020 1 hr 8 min

Conversation design best practice with Salesforce's Greg Bennett

from VUX World Hosted by Kane Simms

Learn how to design chatbots the Salesforce way. We're joined by Greg Bennett, Conversation Design Principal, Salesforce, to discuss how Salesforce approach designing conversations for chatbots for their clients. With 70% of people claiming they wouldn't use a chatbot again after a single bad experience, it's more important than ever to create conversations that build trust and deliver what user's need. So how does Salesforce do that? How do you build trust through dialogue design? And how do you make sure that your chatbot can deliver on the core things your users need? Let's find out. We'll also dive into the Einstein Bot Builder and find out what kind of use cases Salesforce clients are exploring and what kind of value they're finding from leveraging the combination of conversational AI and CRM technologies. Whether you're a conversation designer looking to keep abreast of the latest methodologies or a marketer/strategist looking to find value in conversational AI, this episode of VUX World will dive deep to help you achieve just that. Links Join Greg on LinkedIn Email Greg Greg's website Greg on Medium Books Txting, the gr8 deb8 The stuff of thought That’s not what I meant How we talk

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Conversation design best practice with Salesforce's Greg Bennett

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