Conversational Analytics: Finding value from listening

 The full interview with Frank Sherlock from CallMiner. In a wide-ranging conversation, we talk about the power of speech analytics and how this can be used to diagnose and improve processes, helping both customers and employees alike. Since lockdown, with the expected increase in financial difficulty and vulnerability, this is also likely to be especially important going forward too. Find out more about CallMiner: https://www.ro-ar.com/callminer/ More interviews, videos, ideas at https://www.ro-ar.com Subscribe for regular updates: https://www.ro-ar.com/newsletter/ More insights and videos at https://www.ro-ar.com