EPISODE · Aug 22, 2021 · 35 MIN
Conversational Analytics: Finding value from listening
from RO-AR.com : Numbers, Nuances & Observations · host ROStrategy
The full interview with Frank Sherlock from CallMiner. In a wide-ranging conversation, we talk about the power of speech analytics and how this can be used to diagnose and improve processes, helping both customers and employees alike. Since lockdown, with the expected increase in financial difficulty and vulnerability, this is also likely to be especially important going forward too. Find out more about CallMiner: https://www.ro-ar.com/callminer/ More interviews, videos, ideas at https://www.ro-ar.com Subscribe for regular updates: https://www.ro-ar.com/newsletter/ More insights and videos at https://www.ro-ar.com
What this episode covers
The full interview with Frank Sherlock from CallMiner. In a wide-ranging conversation, we talk about the power of speech analytics and how this can be used to diagnose and improve processes, helping both customers and employees alike. Since lockdown, with the expected increase in financial difficulty and vulnerability, this is also likely to be especially important going forward too. Find out more about CallMiner: https://www.ro-ar.com/callminer/ More interviews, videos, id...
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Conversational Analytics: Finding value from listening
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