EPISODE · Jan 27, 2025 · 20 MIN
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
from CX Today · host CXToday.com
CX Today's Rhys Fisher hosts Felix Winstone, Co-Founder & CEO at Talkative.The pair discuss Talkative's GenAI Chatbot and the wider role of AI in the contact center space. In doing so, they cover:Strategic AI implementation and understandingExpanded AI use cases beyond chatbotsHow GenAI can improve CX while delivering ROI
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Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
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