Cornell Hospitality Quarterly - Guest Service Management and Processes in Restaurants: What We Have Learned in Fifty Years

Glenn Withiam talks to Alex M. Susskind about his article "Guest Service Management and Processes in Restaurants: What We Have Learned in Fifty Years" published in Cornell Hospitality Quarterly November 2010.

Episode metadata supplied by the publisher feed · Published Feb 28, 2011

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Cornell Hospitality Quarterly - Guest Service Management and Processes in Restaurants: What We Have Learned in Fifty Years

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