Corona Chronicle #32: Three critical ways to cope and thrive right now- Katie Frank- Ann Arbor, MI

  [Audio coming soon] Learn more about Katie Frank here. Key Takeaways Why hope is so important Be of service to your community Someone depends on you so be positive for yourself and everyone who you impact Hope for a more desirable future; it's UP TO YOU Have a vision for your future We need to rally, we can't do it alone Make a list of the negatives first and avoid them Figure out what success looks like in this situation A vision for you and your staff How to take phone orders quickly and efficiently Read back the order Pre-check and re-check and confirm upon delivery Accuracy, politeness, enthusiasm, go the extra mile Resources mentioned in this Chronicle: Zing Train to make your business better. Why Having Hope Matters The Power of Visioning During Transitions How to Give Great Customer Service Over The Phone