Corrective (Over)Reaction: Punishment & Quality in Sterile Services

What role does corrective action and punishment play in Sterile Services departments? If we're dealing with life and death, how many errors are too many for one technician or one department?  Are these even the right questions to be asking? On this Beyond Clean episode 4 of Season 12, we sit down with Gordon Allan, Decontamination Services Department Manager at Manchester University NHS Foundation Trust, in the United Kingdom to discuss these complex questions through the lens of both leadership and technician. Tune in to hear Gordon give his perspective on balancing quality services with the growth of technician expertise, and hear about some specific tools that leaders should be using to learn from department processing errors.   Season 12 of Beyond Clean is releasing under the 1 Episode = 1 CE delivery model, so once you finish this interview, you can get your 1 CE credit immediately by passing the short quiz linked below each week.    For access to this CE quiz and over 175 other free CE credit, visit our CE Credit Hub -> https://www.beyondclean.net/season-12-ce-credit-hub   #BeyondClean #SterileProcessing #Podcast #CE