Cosimo Gherardini, Director of Operations at Sant Ambroeus

"Kindness is always the answer," says Cosimo Gheradini, one of the family members behind the beloved restaurant group Sant Ambroeus. Here, in a conversation recorded at the Jumeirah Carlton Tower in Knightsbridge, Cosimo discusses Milanese roots, the ingredients that make a truly great dining room, upcoming plans in Miami — and why the first ten seconds of any restaurant experience are the most important.   With thanks to Jumeirah Carlton Tower