Cost vs Experience: Rewiring the RCM Workforce for a Hybrid Reality

Join us as Ovation Healthcare’s Executive Advisor, Jessie Neitzer, speaks with President of Revenue Cycle Management, Scott Cooper, about the future of revenue cycle management and how healthcare organizations can create cost savings without compromising the patient experience through a hybrid operating model. As financial pressures and workforce challenges continue to impact healthcare organizations, this episode explores why the future of revenue cycle management is not about choosing between cost and patient satisfaction but understanding where each function belongs. Listeners will gain insights into the strategic advantages of hybrid models, key operational considerations and how hospitals can balance performance, patient engagement, and long-term sustainability.If you’re interested in learning how Ovation Healthcare can help your hospital evaluate and implement a hybrid revenue cycle strategy, please email [email protected].