Costco’s Secret to Smooth Big Deliveries | Durham News

Costco just dropped a billion bucks to buy Innovel Solutions, the company that handles all those frustrating big-bulky deliveries — think fridges, couches, you name it. Why? Because the last mile of delivery is where customer satisfaction often crumbles, and by owning the whole process, Costco ensures smooth, professional delivery that matches their legendary service. Unlike Lowe’s or Home Depot, who rely on third parties, Costco now controls every step — turning product delivery into part of their membership experience. Listen in comfort:Get a discount on a Soli Pillow: http://solipillow.com/discount/dnn. Advertise on DNN:[email protected] This is an automated, high-level news summary based on public reporting.Report issues to [email protected]. View sources & latest updates:https://sources.thednn.ai/17ccd88bd7bbc04d