Count to 10: Resolving Unpleasant Communications by Gail Tycer

https://thebookvoice.com/podcasts/2/audible/99551 to listen full audiobooks. Title: Count to 10: Resolving Unpleasant Communications Author: Gail Tycer Narrator: Gail Tycer Format: mp3 Length: 6 mins Release date: 09-22-20 Ratings: Not rated yet Genres: Etiquette Publisher's Summary: We'd all like to think that communicating on the job is an easy task. But there are those days with unpleasant - and even downright angry - emails, phone calls, and unexpected visits. So how do you deal with it? This short two-minute solution provides practical, tested tactics for "dealing with it", in writing and in speaking.