Countdown to Awaab’s Law – Compliance Readiness

Introducing our special guests:Mark Tasker, Customer Relations & Service Improvement Manager at Ongo Homes and Luke Beard, Assistant Director of Technical Services at ARK Consultancy LtdAwaab’s Law comes into force in just four months — requiring all social landlords to investigate damp and mould within 10 working days, those deemed to be high risk to be made safe within 5 working days, emergencies must be investigated and actioned within 24 hours - reports must be provided to tenants within 3 working days, and if the property cannot be made safe, the landlord must offer an alternative arrangement.June’s Housing Hive explored what these timescales meant for service design, budgets, and governance. A panel of housing professionals shared how they prepared.Timestamps:00:00 Introduction and Webinar Overview01:28 Context and Background of Arab's Law03:51 Legal Requirements and Compliance06:11 Challenges and Proactive Measures07:41 Panelist Introductions09:13 Ongo's Approach to Damp and Mold21:11 Discussion on Data and Systems26:24 Raising Standards for Safe Homes27:03 Engaging with Residents for Better Communication27:38 Successful Methods for Tenant Education28:53 Community Voice and Feedback29:16 Best Practices in Client Deployment31:25 Digital Methods and Tenant Portals32:58 Contractor Management Concerns35:36 Addressing No Access Cases40:20 Legislative Changes and Resource Impact48:21 Final Thoughts and Future Sessions