COVID-19 'accelerated digital transformation by an average of 6 years,' with Twilio's chief customer officer

Covid-19 was the 'digital accelerant of the decade,' pushing brands' digitization strategies up an average of 6 years. In this edition of TechFirst with John Koetsier, we're chatting with Twilio chief customer officer Glenn Weinstein about a major report Twilio put together on digital transformation. COVID-19 is clearly a medical and economic disaster, but it also vastly accelerated technological change and changed how companies think about the tech that drives their business. In this discussion we chat about who's winning and who's losing in the fight to stay relevant as customer behavior changes massively.