COVID-19 Update + Improving the Customer Experience

Today, the customer experience on most apps is instantaneous. You can get food, furniture, rides, and places to stay with just a few taps on your phone. Filing an insurance claim can be a different experience because of the amount of work that goes into investigating and managing a claim. How can we manage those changing customer expectations, and improve their experiences? John Bachmann will help us dive into this key issue. The views and opinions expressed in this resource are those of the individual speaker and not necessarily those of the Property & Liability Resource Bureau (PLRB), its membership, or any organization with which the presenter is employed or affiliated. The information, ideas, and opinions are presented as information only and not as legal advice or offers of representation. Listeners should rely on guidance from their companies and counsel as appropriate. © PLRB 2020.