CR030: Phygital customer experience in fashion retail wit...

What this episode covers

Fashion is an industry where customer experience is critical, it has to represent your brand values very accurately. Additionally, the experience is becoming more and more complex as it needs to deliver "phygital" high quality and consistent omni-channel experiences. Dave, Sjoukje & Rob talk to Manyana Schmitz, Director Digital Optimization and Transformation at PVH, a fashion company in Europe that owns Tommy Hilfiger and Calvin Klein, about the changing nature of customer expectations, the impact the pandemic had on buying habits, what the digital response to under pinning a fast moving and complex B2C experience and Manyana shares some personal reflections on her leadership journey. TLDR:00:55 Intros02:02 Cloud conversation with Manyana Schmitz32:16 The Top Five Retail Technology Trends In 2023 40:49 Annual reunion with friends! GuestManyana Schmitz: https://www.linkedin.com/in/manyanaschmitz/HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Sjoukje Zaal: https://www.linkedin.com/in/sjoukjezaal/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ProductionMarcel Van Der Burg: https://www.linkedin.com/in/marcel-van-der-burg-99a655/Dave Chapman: https://www.linkedin.com/in/chapmandr/SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/

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How long is this episode of Realities Remixed?

This episode is 53 minutes long.

When was this Realities Remixed episode published?

This episode was published on July 6, 2023.

What is this episode about?

Fashion is an industry where customer experience is critical, it has to represent your brand values very accurately. Additionally, the experience is becoming more and more complex as it needs to deliver "phygital" high quality and consistent...

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