CR097 Knowledge 2025 special, part 1: How to drive successful innovation at scale with Karel van der Poel, ServiceNow

At Knowledge 2025, the spotlight is on big announcements and bold innovations—but we’re taking you behind the scene!. In this two-part special, we dive into the engine driving ServiceNow’s evolution, with exclusive conversations you won’t hear on the main stage.In Part 1, Dave, Esmee, and Rob sit down with Karel van der Poel, SVP of Products at ServiceNow, to reflect on a decade of growth. They explore what it really takes to drive meaningful innovation—not just scattered ideas, but a clear vision, the ability to scale, and a focus on lasting impact.TLDR00:54 Welcome to Knowledge 2025: Inside ServiceNow’s flagship conference05:30 Rob is confused about the tension between Big Tech, Big Government, and Innovation 12:22 Conversation with Karel van der Poel, scaling innovation at ServiceNow 51:30 Designing trust and what it takes to build AI agents people rely on 59:40 From platforms to the open seaGuestKarel van der Poel: https://www.linkedin.com/company/andersindset/HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ProductionMarcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/Dave Chapman: https://www.linkedin.com/in/chapmandr/SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/'Cloud Realities' is an original podcast from Capgemini