CR098 Knowledge 2025 special, part 2: Key ServiceNow announcements with Amanda Joslin, ServiceNow

At Knowledge 2025, the spotlight is on big announcements and bold innovations—but we’re taking you behind the scene!. In this two-part special, we dive into the engine driving ServiceNow’s evolution, with exclusive conversations you won’t hear on the main stage.In Part 2, Dave, Esmee, and Rob speak with Amanda Joslin, Senior Director of Platform and AI Innovation Product Management at ServiceNow, about the latest announcements from Knowledge 2025. They discuss how AI is being embedded directly into workflows and customer experiences through proactive, intelligent automation. TLDR02:09 Introduction of Amanda Joslin and Knowledge 202502:48 Rob is confused about seating at large conferences09:45 Conversation with Amanda Joslin on the main announcements at Knowledge 2025 and the ServiceNow platform52:20 Kill the Backlog and moving toward a zero-backlog operating model57:32 Jamaica, sunshine, and the sea GuestAmanda Joslin: https://www.linkedin.com/in/amandajoslin/HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ProductionMarcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/Dave Chapman: https://www.linkedin.com/in/chapmandr/SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/'Cloud Realities' is an original podcast from Capgemini