Cracking the Code to B2B Customer Experience with Shaun McAndrew

from Business Transformation Pitch with The CX Goalkeeper

The CX Goalkeeper had the great opportunity to interview Shaun McAndrew LinkedIn Headline: Highlights: 00:00 Game Start 00:34 Shaun's Introduction 02:50 Shaun's Value 03:51 B2B satisfaction shocking satisfaction scores 06:49 Customer Centricity in B2B 09:04 Service Design 12:44 Customer Needs 16:11 Streamlining Processes 20:05 Enhancing Service Quality 22:38 Creating an offering journey 24:46 Best Practices 26:43 Breaking Silos 29:45 Learnings 31:36 The Future 32:49 Book Suggestion 33:57 Contact Details 34:15 Golden Nugget and much more Shaun's Contact Details: shaun at theservicedesigngroup.com https://www.linkedin.com/in/shaunmcandrew/ ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership

Episode metadata supplied by the publisher feed · Published May 15, 2023

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Cracking the Code to B2B Customer Experience with Shaun McAndrew

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This episode was published on May 15, 2023.

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