Crafting a Five Star Guest Experience with Kelley Jones

Send us Fan MailGet ready for a knowledge-packed episode! Kelley Jones is the Principal of Kelley Jones Hospitality and a sought after speaker who has spoken at the world's largest conferences. He also works as the President & COO of Hospitality Alliance, and has developed several other successful restaurant organizations. On this episode, Kelley and host Zack Oates discuss: Interactive dining experiencesWhy service is more important than foodThe importance of recipe costingMaking the guest feel importantDeliveryMoreThanks, Kelley!