Crafting core values for restaurant success | Kelly McCutcheon, Hopdoddy Burger Bar | 006

This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast. What are your restaurant's core values? If you're not sure, this episode of the podcast will help you figure that out. We sit down with Kelly McCutcheon, VP of People at Hopdoddy Burger Bar, to chat about how Kelly and her team whittled down a list of 50 characteristics into four core values that drive the 32-location machine that is Hopdoddy Burger Bar. 00:00 Introduction to the Podcast 01:11 Meet Kelly McCutcheon, VP of People at Hopdoddy 01:57 Establishing Core Values at Hopdoddy 02:44 The Process of Defining Core Values 06:24 Implementing and Living Core Values 09:06 Core Values in Hiring and Daily Operations 13:22 Adapting Core Values Over Time 18:47 Advice for Restaurant Owners 20:45 Conclusion and Contact Information About Kelly McCutcheon In her hospitality career spanning 20 years, Kelly’s skill for training has grown into a passion for leading and developing others. She’s had the pleasure of leading the creation of a TM to GM career development program, where over 100 Team Members have turned their passion into purpose by advancing their career into a position of leadership. Through experience opening over 60 new restaurant locations, she’s discovered that great training aligns what we do with what we say we do, and great business performance begins by pouring into our people. Her training mission is to help people grow into the best version of themselves. Kelly is currently VP of People for Hopdoddy Burger Bar based in Austin TX. She’s also the Regional Training Director for the Council of Hotel & Restaurant Trainers and a dog mom of 2 adorable rescues. Send us Fan Mail 📲 Connect with us Email us Follow on LinkedIn More 7shifts Spotify | Apple Podcasts | Google Podcasts Subscribe to Food Runner, our Monthly Restaurant Newsletter 7shifts on YouTube Follow us on TikTok Read the 7shifts Blog About Us 7shifts is the restaurant HR platform helping operators hire, train, schedule, pay, and retain their team in one place. With an easy-to-use platform and built-for-restaurant workflows, 7shifts replaces disconnected systems for 55,000 restaurants.