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EPISODE · Oct 1, 2025 · 16 MIN

Crafting Experiments to Establish Causality

from Managing the Customer Experience

This episode focuses on how experimentation is used to determine cause-and-effect relationships between marketing actions and customer responses. It explains the principles of controlled experiments, including covariance, precedence, and ruling out rival explanations. Through examples like A/B testing and natural experiments, the discussion shows how companies use experimental design to optimize decisions with greater confidence.

Episode metadata supplied by the publisher feed · Published Oct 1, 2025

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Crafting Experiments to Establish Causality

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This episode was published on October 1, 2025.

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