Crafting the Customer Experience For People Not like You by Kelly McDonald

https://thebookvoice.com/podcasts/2/audible/98730 to listen full audiobooks. Title: Crafting the Customer Experience For People Not like You Author: Kelly McDonald Narrator: Vanessa Hart Format: mp3 Length: 5 hrs and 46 mins Release date: 07-09-20 Ratings: Not rated yet Genres: Customer Service Publisher's Summary: A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience for People Not like You explains how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service.