Craig Taylor - Phishing & User Training, building a program

In this episode of Keyboard Samurai, Wil sits down with cybersecurity veteran Craig Taylor of Cyberhoot a 30-year industry pro who blends psychology and cyber know-how to tackle one of the toughest challenges in security: human behavior.Craig shares how he built a phishing awareness and EU-wide training program that actually changes behavior, not just checks compliance boxes. From his early days convincing companies to buy their first firewalls, to founding his own firm dedicated to cyber literacy, Craig reveals:✅ Why most training fails (and how to fix it)✅ How psychology and operant conditioning can improve security culture✅ Lessons learned running phishing simulations that people don’t ignore✅ What European companies get right—and wrong—about compliance training✅ Practical tips for CISOs and security leaders to boost resilience through peopleWhether you’re a CISO, SOC manager, or security leader trying to reduce risk at scale, this conversation delivers battle-tested insights you can apply right now.🎧 Listen to learn how to turn phishing training from a checkbox into a cultural advantage.Find Craig: Linkedin: https://www.linkedin.com/in/craigmtaylor/Web: https://cyberhoot.com/