Create A Culture Of Learning With “Teaching At Scale” at Alto Pharmacy

Josh Bersin wrote in the Harvard Business Review that “the single main driver of business impact is the strength of an organization’s learning culture.”But how do you go about creating one?At Alto Pharmacy, the initiatives to scale a culture of learning are uniquely creative, action-oriented, and practical. To learn more about Alto’s approach, I met with CPO Shannon Wilson.We covered:1. Two key cultural initiatives at AltoVoice of the employee: employees submit questions, concerns, and feedback on a board. Leadership responds publicly.Alto Spotlight: A system to ensure leaders communicate consistently with senior leaders.2. How Shannon and her team leverage “teaching at scale” to create a culture of learning.This is done in two main ways:They conduct limited amounts of formal training and focus mainly on follow-up interventions and on-the-job practice.Finding teachable moments (mistakes and challenges) and diving deep into them.Shannon was full of creative ideas and approaches to impact culture at scale. Hope you enjoy.