Create The Customer Experience - Riki Kono Basmeleh || Podcast Smart Business

from Smart Inspiration · host Radio Smart FM 95.9

Dalam industri F&B, Customer Experience atau pengalaman pelanggan merupakan sebuah kunci untuk membangun persepsi dan ikatan emosional. Customer Experience yang luar biasa ini pun mampu menjadi pembeda utama yang sulit ditiru kompetitor.Bagaimana menciptakan customer experience yang berkesan, tidak hanya formalitas saja?Apakah customer experience harus selalu mengikuti trend yang ada?Simak pembahasannya dalam Podcast Smart Business bersama Riki Kono Basmeleh (Co-founder of DORÉ by LeTAO & Pancake Co) berikut.

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This episode was published on September 9, 2025.

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