Creating A Better Healthcare Experience w/ Justin Holland

Justin Holland is the CEO and Co-Founder of HealthJoy where he's revolutionizing the healthcare experience by seamlessly blending cutting-edge technology with exceptional service. A serial entrepreneur with a proven track record, Justin has founded and successfully exited multiple VC-backed technology ventures. A sought-after thought leader, he frequently shares his insights on digital health, employee benefits, AI, and the broader technology landscape. Justin holds a bachelor's degree in Engineering from MIT and is based in Miami.Mentioned on the ShowVisit Healthjoy's website: https://www.healthjoy.com/Connect with Justin Holland on LinkedIn: https://www.linkedin.com/in/hollandjustinOutlive By Peter Attia, MD (book): https://a.co/d/ii9cSheTimestamps(3:32) - What is HealthJoy and how did it start?(8:15) - What does Healthcare Navigation look like in practice?(10:37) - What is the customer experience?(13:23) - What entry points get someone into the process of being navigated?(16:31) - What is the case for Navigation?  Why does it exist?(18:55) - How much medical waste is in the system?(21:37) - What are the best practices to get people to sign up?(26:41) - What are best practices for ongoing communications?(28:37) - Is there anything that your customer service department has figured out about how to keep people engaged in their health care that has surprised you?(33:22) - What are the "Four Horsemen of Death"?(37:02) - What do you see as the future of healthcare for individuals?(41:04) - How do you think about the problem of people not living more healthy lives to prevent disease?(47:27) - Final thoughts about benefits navigation.(48:53) - Where can people find you?