Creating a Church People Want to Come Back To

On this episode of the Brentwood Baptist Leadership Podcast, Stephanie Prince is joined by Kiefer Johnson to talk about first impressions, hospitality, and what it really means to create a welcoming church environment.From parking lots and signage to remembering someone’s name, this conversation explores the small details that often make the biggest impact. Together, they unpack how intentional hospitality helps people feel seen, known, and invited into genuine Gospel-centered community.Whether your church is large or small, this episode offers practical ways to help guests move from feeling nervous and overwhelmed to feeling connected and cared for.In this episode, you’ll learn:Why first impressions begin long before someone enters the worship center The difference between being friendly and being truly welcoming How signage, volunteers, and environments reduce anxiety for guests Practical ways to create a culture of invitation and hospitality Why remembering someone’s name can deeply impact their sense of identity How consistency builds trust and long-term community The spiritual importance of hospitality and connection ministry Simple steps churches can take this Sunday to improve first impressionsMeet the GuestsStephanie PrinceStephanie serves in connections ministry at Brentwood Baptist and is passionate about helping churches create environments where people feel seen, known, and welcomed into community.Kiefer JohnsonKefir Johnson serves in connections ministry and guest services at Brentwood Baptist Church, helping cultivate welcoming environments that make it easier for people to take their next step into the life of the church.