Creating a Culture of Excellence: Leadership Lessons from Kate Reid

This episode brings the breadth of knowledge from the renowned former F1 engineer turned pastry connoisseur, Kate Reid - Lune Managing Director. The conversation unpicks what it takes to create a thriving culture and discusses what has enabled Kate to hold a high level of consumer desire for her famous pastries. Join your co-hosts; David Lewis, Co-Founder and Managing Director of Mentor List, and Alexander Smith, Account and Sales Executive at Mentor List. Together, they engage in riveting dialogues with Australia's most brilliant and influential minds.  13:58 - Creating a good work environment and retaining good staff.  18:19 - Customer experience and its impact.  20:04 - The importance of critical analysis and improvement.  22:27 - Recognising failures as an opportunity to learn.  24:09 - How leadership styles evolve with experience.    Instagram: https://www.instagram.com/mentorlistpodcast  Website: http://mentorlist.com/   Follow Your Hosts David Lewis | LinkedIn: https://www.linkedin.com/in/davidlewiscv  Alexander Smith | LinkedIn: https://www.linkedin.com/in/alex-smith-758bb6257   Follow Your Guest Kate Reid | LinkedIn: https://www.linkedin.com/in/kate-reid-91a886176/  Produced by Pivotal Conversations Edited by Pivotal Conversations