Creating a customer obsessed culture and going from NPS -4 to +80 - Interview with Amy Downs of Lifesize

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Today’s interview is with Amy Downs, the Chief Happiness and Customer Success Officer of Lifesize, a provider of enterprise & business-class video, audio, & web conferencing solutions, software, equipment & support. Amy joins me today to talk about customer obsession, Lifesize's transformation and what it takes to turn an Net Promoter score (NPS) of - 4 into a score of +80 in roughly 730 days.

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This episode is 31 minutes long.

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This episode was published on December 4, 2019.

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