Creating a customer obsessed culture and going from NPS -4 to +80 - Interview with Amy Downs of Lifesize

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Today’s interview is with Amy Downs, the Chief Happiness and Customer Success Officer of Lifesize, a provider of enterprise & business-class video, audio, & web conferencing solutions, software, equipment & support. Amy joins me today to talk about customer obsession, Lifesize's transformation and what it takes to turn an Net Promoter score (NPS) of - 4 into a score of +80 in roughly 730 days.

Episode metadata supplied by the publisher feed · Published Dec 4, 2019

Embed this episode

Attribution link and audio player

NOW PLAYING

Creating a customer obsessed culture and going from NPS -4 to +80 - Interview with Amy Downs of Lifesize

0:00 31:21

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of Punk CX: Customer Experience Insights with Adrian Swinscoe?

This episode is 31 minutes long.

When was this Punk CX: Customer Experience Insights with Adrian Swinscoe episode published?

This episode was published on December 4, 2019.

Can I download this Punk CX: Customer Experience Insights with Adrian Swinscoe episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!