Creating a hyper-personalised customer experience with Jonathan Davey, CEO, HUGHUB

The insurance industry frequently talks about policy holders, policy numbers or risks. “That’s no way to talk about a customer. A customer has needs and demands, they need to be treated as a customer”, says Jonathan.Built on his 30 years of experience within the insurance space, Jonathan shares the journey of founding HUGHUB, a digital engagement layer which can sit on top of or independent of legacy technology to offer an innovative, new and intelligent way of engaging with customers.Jonathan talks through the key benefits for customers and the operational efficiencies the tech provides for insurance retailers as well as the entrepreneurial edge the HUGHUB team look for when recruiting.“There’s a digital transformation layer which customers expect. If you don’t give it to them, they’ll find someone who will.” Connect with Jonathan on LinkedIn, email [email protected] or find out more about HUGHUB The Insurance Coffee House Podcast is brought to you by Insurance Search.We are a global Insurance Executive Search Consultancy, supporting Insurance and Insurtech businesses to attract and retain the very best insurance talent.Find out more about showcasing your employer brand as a guest on the Insurance Coffee House Podcast or sign up to our News and Insights. Or follow us on LinkedIn, Twitter or InstagramInsurance Executive Search Consultants in USA, UK and Bermuda. Copyright Insurance Search – All Rights Reserved.