Creating a personalized approach to customer communication

from Auto Finance News Podcast Hosted by Auto Finance News

Gone are the days of reaching out to customers solely via mail or phone. WhatsApp, Facebook Messenger, and live chat are quickly gaining popularity as channels of choice among customers seeking support from their lenders. In this episode of The Roadmap, Veros Credit’s AVP of Loss Recovery Mark Medrano shares tools and strategies for tailoring the customer experience with proactive, digital-first interactions. Featuring: Mark Medrano, Assistant Vice President of Loss Recovery, Veros Credit

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Creating a personalized approach to customer communication

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This episode is 26 minutes long.

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This episode was published on December 17, 2019.

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