Creating a Shared View: How the NHS Made Work Visible Across Complex Teams

When everyone is working towards the same goal, it’s easy to assume everyone can see the same picture.Carla Smith, Innovation, Strategy and Planning Programme Manager at the Midlands Cancer Alliances Life Science Hub, reflects on what it took to bring more structure and visibility to a complex mix of stakeholders, priorities and communication styles across NHS and industry partners, and what she learned about data, ownership, and different ways of working along the way.“There are completely different levels of digital readiness, and that changes how people work, how they communicate, and what they need.” In this episode:00:00 Introduction and the challenge of visibility across complex teams02:01 Why shared goals don’t guarantee a shared view of progress06:13 Bridging different ways of working across stakeholders07:16 Building alignment at pace through sprints09:20 The uncomfortable discovery: the solution already existed11:31 Making work visible through data and challenging perception13:53 When too much openness slows progress and the need for clear scope20:11 Advice for first-time improvers: start with scope, then get the data21:13 OutroHelp Your Teams See the Full PictureWhen progress lives in different places, decisions slow down. Our performance improvement consultancy helps organisations bring clarity to complex work, align teams, and create the visibility needed to keep improvement moving.Explore Consultancy: https://pmi.co.uk/consultancy/ Visit us at pmi.co.uk for more:Dive into our Knowledge Hub for more tools, videos, and infographicsJoin us for a PMI LIVE WebinarExplore Lean Six Sigma CertificationsFollow us on LinkedIn