Creating Community with Tyler Gosselin

Retired Colonel Spencer Clouatre hosts the GBN University Podcast with guest Tyler Gosselin, Director of Golf at Greensboro Country Club in North Carolina, who discusses his Vermont roots and hospitality upbringing in a family bed-and-breakfast. Gosselin outlines his career path, emphasizing making people feel welcome and mentoring staff to deliver consistent member experiences. He highlights visibility and responsiveness, using AI tools like ChatGPT for mock interviews, and maintaining work-life rhythm through intentional calendaring and prioritizing family.Show Notes:00:00 Welcome and Introductions01:45 GBN Roots and Career Path02:42 Golf Exchange in Wales03:19 Ben and Jerry's Beginnings05:33 Service First Philosophy06:59 Growing Up in a BnB09:08 Skiing Outdoors and Family11:22 Choosing Clemson PGM13:57 Mentorship at a Big Club17:33 Culture Visibility and Trust21:35 Feedback and Early Fixes26:37 Preparing for Big Events27:15 Tournament Checklists28:35 Clear Expectations Culture30:39 Turnover And Knowledge32:45 Debriefs And Traditions35:13 Values Over Opinions37:43 Emotional Intelligence Skills42:33 Making People Feel Welcome47:03 Future Hospitality Community51:56 Visibility To Responsiveness58:01 Advice For Young Pros58:43 AI As Practice Partner01:04:59 Work Life Rhythm01:12:02 Final Takeaways GBN is the leading  private network for today's most successful PGA Professionals.  Exclusive events at premier facilities, vendor partnerships to grow your business, education to increase your knowledge, and access to the top Professionals in the industry are just some of what membership in Golf Business Network will get you.  Go to www.golfbusinessnetwork.com to find out more and become a member.