Creating Cyborgs With Bad QA

from CX RIOT RADIO · host David Powers

On this episode of Caffeinated CX we delve back into the shadowy depths of the Customer Service Subreddit on... Reddit where we take a look at why some companies force their chat customer service agents to use expander macros, copy/paste responses, and templates when they could just get a Chatbot. Please note, this is not an argument for Chatbots. Here's the LinkTree: https://linktr.ee/caffcx

Episode metadata supplied by the publisher feed · Published Jul 12, 2023

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Creating Cyborgs With Bad QA

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