Creating Engaging Documents - with Verena Seibert-Giller

Verena Seibert-Giller is a psychologist, human behaviour specialist and user experience expert, and joins Colin on this episode to talk about what makes a good document, process and procedure - one that provokes far more user-engagement, and which can lead to a greater level of interaction from our people. KEY TAKEAWAYS Documents often suffer from being overstuffed with information that is simply not required. We must look at the use cases very carefully, and tailor the information to the situations in which the document will be reached for. Documents meant to engage, should try to include, where possible, words and terms that are easily searchable, and be instantly categorisable through the use of margins. Pictures can be helpful when used sparingly, but if not used effectively can lead to confusion and a sense of over-complication. The most important thing, when designing a document, is to first identify who it will be for, exactly, and then to identify that subsection's skill-set. BEST MOMENTS 'Documents should drive behaviour' 'Keep it simple and stick to the use cases' 'A document should not be a beauty contest' VALUABLE RESOURCES The Interesting Health & Safety Podcast - https://podcasts.apple.com/vn/podcast/the-interesting-health-safety-podcast/id1467771449         Project Mollitiam - https://www.projectmollitiam.com    Verena Seibert-Giller LinkedIn - https://www.linkedin.com/in/verenaseibertgiller/?originalSubdomain=at ABOUT THE HOST Colin Nottage ‘Making health and safety as important as everything else we do.’ This is the belief that Colin is passionate about and through his consultancy Influential Management Group (IMG) is able to spread into industry. Colin works at a strategic level with company owners and board members. He helps business leaders establish and achieve their health and safety ambitions. He has developed a number of leading competency improvement programmes that are delivered across industry and his strengths are his ability to take a practical approach to problem-solving and being able to liaise at all levels within an organisation. Colin also runs a company that vets contractors online and a network that develops and support H&S consultancies to become better businesses. Colin chairs the Construction Dust Partnership, an industry collaboration directly involving many organisations, including the Health and Safety Executive. He is a Post Graduate Tutor at Strathclyde University and a highly sought-after health and safety speaker and trainer. He has a Post Graduate Certificate in Safety and Risk management, an engineering degree and is a Chartered Member of the Institution of Occupational Safety and Health (IOSH).