EPISODE · May 23, 2025 · 20 MIN
Creating Guest Loyalty from the Inside Out with Amy Hom of Barcelona Wine Bar
from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation
Send us Fan MailAmy Hom, CEO of Barcelona Wine Bar and a powerhouse leader in hospitality, joins Zack to share how she’s created strong cultures and top-tier guest experiences across some of the industry’s most iconic brands. From reducing turnover to building future leaders, Amy brings practical wisdom and contagious energy.Zack and Amy discuss:How culture drives results and retentionWhy team energy is the foundation of guest experienceHow to spot which “B players” can level upWhy feedback is the ultimate success filterThe operational must-haves she looks for at every brandHow gratitude and mindset fuel leadershipThanks, Amy!Links:https://www.linkedin.com/in/amyhom17/https://www.linkedin.com/company/barcelona-wine-bar/https://www.instagram.com/barcelonawinebar/https://barcelonawinebar.com/
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Send us Fan Mail Amy Hom, CEO of Barcelona Wine Bar and a powerhouse leader in hospitality, joins Zack to share how she’s created strong cultures and top-tier guest experiences across some of the industry’s most iconic brands. From reducing turnover to building future leaders, Amy brings practical wisdom and contagious energy. Zack and Amy discuss: How culture drives results and retentionWhy team energy is the foundation of guest experienceHow to spot which “B players” can level upWhy feedbac...
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Creating Guest Loyalty from the Inside Out with Amy Hom of Barcelona Wine Bar
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