Creating Guest Loyalty from the Inside Out with Amy Hom of Barcelona Wine Bar

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailAmy Hom, CEO of Barcelona Wine Bar and a powerhouse leader in hospitality, joins Zack to share how she’s created strong cultures and top-tier guest experiences across some of the industry’s most iconic brands. From reducing turnover to building future leaders, Amy brings practical wisdom and contagious energy.Zack and Amy discuss:How culture drives results and retentionWhy team energy is the foundation of guest experienceHow to spot which “B players” can level upWhy feedback is the ultimate success filterThe operational must-haves she looks for at every brandHow gratitude and mindset fuel leadershipThanks, Amy!Links:https://www.linkedin.com/in/amyhom17/https://www.linkedin.com/company/barcelona-wine-bar/https://www.instagram.com/barcelonawinebar/https://barcelonawinebar.com/

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This episode is 20 minutes long.

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This episode was published on May 23, 2025.

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