Creating Higher Expectations for the Healthcare Experience - Bhavdeep Singh, CEO and Co-Founder of HealthQuarters

What this episode covers

“We've got great doctors, we just need to give them the right ecosystem to work in,” says Bhavdeep Singh, a deeply experienced leader in the healthcare and retail sectors in the U.S. and India. Singh joins Raise the Line today to share the innovations he’s hoping to bring to the healthcare experience with his company HealthQuarters, which is developing a delivery model that combines physicians and other types of providers in one location, with an emphasis on wellness. They’ve just opened a location in New York City in partnership with Mount Sinai, offering convenient access to a wide array of services from primary care to mental health counseling, physical therapy, nutrition education and acupuncture. “The idea is to make what otherwise is such a challenging, sometimes painful experience for people into something where people are comfortable, respected, and they walk out saying, ‘Well, that wasn't so bad. They took care of me and at least I know what I'm doing, and I feel better about it.’" In short, make healthcare as customer-centric as the best retail experiences. Part of the challenge, as Singh sees it, is raising people’s expectations for what their healthcare experience should be like, and creating a mindset of wellness and prevention, something which COVID is helping to spur. Check out this insightful discussion about the many ways we can raise the bar (while we’re raising the line) in healthcare delivery.

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