Creating Loyal Customers By Curating Experiences with Adrian Brady-Cesana

Today on the Drop In CEO podcast, Adrian Brady-Cesana shares the types of building blocks you need to build a customer experience team from scratch. Join Deborah and Adrian as they discuss creating a customer experience playbook, the four buckets of growing and scaling teams, and why long term customer loyalty should be prioritized over new revenue. Adrian Brady-Cesana has been working in Customer Experience and Service, Sales, Marketing and Operations Management and Consulting for 15+ years. Adrian has developed an in-depth understanding and appreciation for what it takes to succeed in startup and growth phase businesses as well as the importance of understanding the power of building a cohesive team focused on people, process and product to achieve scale. You can connect with Adrian in the following ways: Click here for CXC Facebook Click here for CXC Instagram Click here for CXC Twitter Click here for CXC LinkedIn Click here for Adrian's LinkedIn Profile     When I began the Drop in CEO Podcast, I knew that the best advice we could ever receive was from people who had been there. Now that we're over 80 episodes in, I thought it was time to pool some of the best advice into a collection that you could use to elevate your leadership and start putting humans first. You can download the full guide here: https://bit.ly/humancentricheroSee omnystudio.com/listener for privacy information.