Creating Memorable Spa Experiences with Tony Angel of The Ritz-Carlton Orlando

In this episode of Spa Insider, John Cowan, CMO and Co-Owner of Universal Companies, sits down with Tony Angel, Director of Spa at The Ritz-Carlton Orlando, Grande Lakes, recently named the #1 Best Hotel Spa in the U.S. by USA Today.Tony shares what it truly means to deliver an exceptional guest experience, from the small, thoughtful touches to the deeply personal service moments that guests remember long after their visit. He offers powerful insights into how creating emotional connections and personalized experiences can boost guest retention, elevate your spa’s reputation, and leave a lasting impact.Whether you run a luxury spa or a solo practice, this conversation is packed with practical takeaways on building unforgettable guest journeys, empowering your team, and turning every visit into something guests want to relive—and share.