Creating personal attachment to your favourite restaurant brands, Brent-Stig Kraus,CRO at Sevenrooms

🎙️ Exciting News! New Episode Alert! 🎉Hey everyone! I am thrilled to announce that we have just released a brand new episode of the Stacked⁠⁠ podcast, and it's packed with some incredible insights and discussions. 🚀In this episode, we had the pleasure of welcoming Brent-Stig Kraus, Chief Revenue Officer at SEVENROOMS , to the show. Brent shared his expertise and shed light on some fascinating topics that are sure to leave you inspired and informed. Here are my top three takeaways from this episode:1️⃣ Loyalty is the Key: One recurring theme throughout our conversation was the importance of loyalty in today's business landscape. Brent emphasised how loyalty programmes need to evolve and become an ecosystem that works seamlessly across various touchpoints, from drive-throughs to gift vouchers. It's not just about offering rewards; it's about creating a personal attachment to the brand that keeps customers coming back for more.2️⃣ The Pandemic as a Catalyst for Change: The COVID-19 pandemic has not only changed consumer behavior but also accelerated the adoption of technology in restaurants. Our guests discuss how this shift has forced operators to rethink their strategies and embrace innovative solutions. It's fascinating to see how technology is both a blessing and a potential barrier to success in this industry.3️⃣ Joining the Dots: One recurring theme throughout the episode is the need for a comprehensive system that connects all the dots. Restaurants want everything in one place, from marketing to reservations, to streamline operations and improve the overall customer experience. Our guests share their insights on how they are working towards this goal and helping restaurants take ownership of their data and experience.So grab a cup of coffee, find a cosy spot, and tune in to the latest episode of the Stacked⁠⁠ podcast. You can listen to it on our website or on your favourite podcast platform. And don't forget to let us know your thoughts and insights after listening. We love hearing from our amazing community! 🗣️Thank you for your continued support, and stay tuned for more exciting episodes coming your way. Until then, keep toasting to all things tech! 🍞🔌