Creating Personalized Customer Experiences

Welcome to the latest episode of Customer Driven with Chad McDaniel! In this podcast Chad is talking with Joseph Ansanelli, a Partner at Greylock and the CEO at Gladly, a company who is reinventing customer service to put people back at the heart of it. In this discussion Joseph shares insights on the challenges of creating a personalized customer experience, the future of PCE in CX and our need for action as CX Leaders. In this episode, Chad and Joseph discuss: The problem with tickets and case numbers in the CX experience The explosion of messaging app support and consumer expectation How JetBlue is effectively leveraging Gladly to improve the CX experience for their consumers How to battle the Amazon effect with customer service Current trends in CX and their long term viability Please be sure to rate and subscribe on Apple Podcasts, Stitcher and Spotify!