Creating Space for Reflection: Supporting Wellbeing Through Schwartz Rounds

Public service can be incredibly rewarding, but it can also carry a significant emotional burden. Every day, local government employees support vulnerable residents, navigate difficult situations and make decisions that have a profound impact on people's lives.In this episode, Matt Masters is joined by Anna Syson, Head of Workforce Policy and Wellbeing at Cambridgeshire County Council, to explore how the council is creating safe spaces for colleagues to reflect on the emotional realities of their work through Schwartz Rounds. We discuss what inspired the council to adopt this approach, what has made it successful, why reflection is so important for workforce wellbeing and what other councils can learn from their experience. Together, we explore how creating opportunities for honest conversation can strengthen resilience, connection and compassion across local government.