Creature Comforts

From leadership, to communication to breaking down the concept of ‘gold standard’ and moving towards contextualized care aka ‘vetting’- join us for an insightful conversation that flows through a versatile journey of learning and experiences over years of vetting.  In this podcast we are joined by Vet Voices On Air’s Ami Sawran, as we talk to Simon and Sam. Simon Hayes, is a veterinary surgeon with 23 years experience in the industry and co-founding the startup Creature Comforts a company that wants to see "healthier pets and happier vets". Sam Joseph is the co-founder of StreetVet and also Clinical Director & Veterinary Surgeon of Creature Comforts' Notting Hill clinic.  During the episode the two talk about all aspects of career, leadership, happiness and team dynamics. They feel that leadership is someone you want to follow and be part of, sometimes that means leading with vulnerability and talking about your pressures too. Over the years of vetting, they have found that lack of foundations being laid without preparing teams for the current changeable veterinary landscape, meaning old habits and cultures makes it hard to change. They feel that this results in lots of firefighting going on with people trying to dig themselves out of a negative work situation - is starting your own practice the answer? To create your own culture? It's hard when you don't feel like you have control of your own destiny, and sometimes it's easier to start fresh and help build something up as sometimes it's hard to change culture and dynamics in established practices. They feel that communication is the foundation of this, not only being vulnerable as a leader but also how we talk and interact with our clients. They think If we paid as much attention to how you run a consultant but as we do clinical CPD, then a lot of issues would fall away as your confidence grows in communication and interpersonal skills. Artificial Intelligence is going to help their practices to see what communication works, and what doesn't, and how we can be more empathetic in our interactions which will help the customer and professional interactions, by analysing language.  Furthermore, they ask, is 'gold standard' a source of stress? Should we use contextualised care to ‘reset’ how we manage care? Gold standard could cause friction between client and professional - when someone wants to aim to hold standard but barriers prevent it. So, guided and balanced decision making, and ensure the best outcome for the patient. Pragmatism should be considered a useful tool, and treating the pet in the context of what is best for the pet and the client.  Simon says: What is contextualised care? It's basically vetting. We as a profession understand there are levels of care that can be offered, and that is the right care for that owner and that patient at that time.  Listen here for a journey through time, and vetting.