Crisis Communication, Public Trust & The Future of Leadership | With Sally Susman

What does it take to lead under the brightest spotlight in the world? In this episode of Power & Impact , I sit down with my friend Sally Susman, who recently wrapped up an extraordinary run as chief corporate affairs officer at Pfizer. Few people have been tested the way Sally was during the COVID years, and even fewer managed to lead with the clarity, steadiness, and optimism she brought to every moment. Sally talks with me about what it was like to help guide Pfizer through a global crisis, how she built trust in a divided media landscape, and what she learned from working alongside some of the most influential leaders in business and government. She also opens up about reinventing herself at 64 and the values that carried her from Capitol Hill to the boardrooms of iconic companies. We cover a lot: public trust, polarization, healthcare's future, and why the best communicators often shine when things get tough. It's a rare look into a remarkable career — and a thoughtful conversation about leadership, integrity, and what comes next.