EPISODE · Jul 29, 2009 · 21 MIN
Crisis Management
from Creating Ideas Connecting Businesses · host Andrew Chow
A poor customer service attitude can result in a massive complaint which the media can pick up easily as a story. In this case, Lunch Actually was quick to act to clarify on air of a possible mixed-up of 2 companies with similar names. (Lunch Actually and It's Just Lunch)
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Crisis Management
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