Crisis Management and Culture: Lessons from the FBI

Amy Grubb, organizational development specialist at the FBI joins the Cross-Check to share her journey from psychology to the FBI, the culture of integrity within the Bureau, and the challenges of changing organizational culture post-9/11. Amy shares insights on the importance of communication skills in high-pressure environments like aviation, the significance of listening in crew resource management, and lessons in crisis communication from her FBI experience. The conversation also touches on defining organizational culture, identifying misalignment, and improving employee retention in the aviation industry. Amy concludes by discussing her consultancy, Organizational Insights, and the importance of fostering a positive workplace culture. Chapters: 00:00 Introduction to the Cross Check Podcast 00:08 Amy Grubb's Journey from Psychology to the FBI 01:54 Culture and Integrity at the FBI 03:51 Post 9/11 Challenges and Cultural Shifts 05:12 Transitioning from FBI to Aviation 07:55 Communication Skills in High-Pressure Aviation Environments 10:56 The Importance of Listening in Aviation 14:23 Crisis Communication Lessons from the FBI 14:53 Leading in a Crisis 18:41 Organizational Culture: The Real Story 21:09 Identifying Organizational Culture 23:47 Traits of Effective Leaders 25:50 Employee Retention Strategies 27:27 Personal Achievements and Professional Insights Learn more about your ad choices. Visit megaphone.fm/adchoices