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May 13, 2025 33 min

Crisis Management and Resolving Contentious Conversations

from Honest HR Hosted by SHRM

Learn from a retired SWAT negotiator how to handle workplace crises and difficult conversations as an HR professional. Scott Tillema, keynote speaker and corporate trainer at The Negotiations Collective, goes over the four principles of crisis negotiation with host Monique Akanbi, as well as quick decision-making strategies for high-stakes and sometimes emotionally charged situations. Episode Transcript Subscribe to HR Daily to get the latest episodes, expert insights, and additional resources delivered straight to your inbox: https://shrm.co/voegyz --- Explore SHRM’s all-new flagships. Content curated by experts. Created for you weekly. Each content journey features engaging podcasts, video, articles, and groundbreaking newsletters tailored to meet your unique needs in your organization and career. Learn More: https://shrm.co/coy63r Rate/review Honest HR on Apple Podcasts, Spotify, or wherever you listen to podcasts.

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This episode was published on May 13, 2025.

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